These conditions govern sales by the company ANSENS for the website www.aulica.fr

These general conditions can be modified at any time and without notice. The applicable conditions are then those in force on the ANSENS online store on the date of the customer's order. The customer is invited to come and consult them regularly in order to stay informed of any changes.


The products for sale are those available at the time of confirmation and payment of the order by the customer. ANSENS reserves the right to modify its offer at any time, in particular by adding, modifying or removing products.

The products are presented as accurately as possible. The perfect representation of the products on the website cannot be guaranteed, in particular due to the differences in color rendering or material used by Internet browsers and / or viewing monitors. The product delivered may differ from that presented on the site without leading to the customer's right to cancel the sale, if the product concerned is a product of artisanal or semi-artisanal manufacture that does not ensure perfect homogeneity of the product. production or if the product has undergone, between the date of the order and the date of delivery, adaptation linked to technical or technological development and subject, in these two cases, that the difference does not on the essential characteristics of the products, which does not affect their quality.

The prices of the products are indicated in euros all taxes included (VAT + other taxes and in particular tax on videograms, eco-participation…). ANSENS reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of your order validation.

 The products remain the property of ANSENS until full payment of the price. We remind you that when the customer takes physical possession of the products ordered, the risk of loss or damage to the products is transferred to him.

In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company



The customer can order:

On the website: www.aulica.fr

By phone on 04 42 72 18 16, Monday to Friday 9 a.m. to 5 p.m.

The customer declares to have read and accepted these General Conditions of Sale before placing his order. The validation of the order therefore implies acceptance of these General Conditions of Sale.

A summary of the order information will be communicated to the customer via the order confirmation email as well as the general conditions of sale.

Product offers are valid as long as they are visible on the site, within the limit of available stocks, excluding promotional operations mentioned as such on the sites. In the event of a product unavailability after placing the order, the customer will be informed by email. The order will be automatically canceled and no bank debit will be made.

ANSENS reserves the right to refuse an order for any legitimate reason.


Delivery is handled by courier services.

ANSENS guarantees that deliveries will be made according to the conditions guaranteed by the transport providers (except in cases of force majeure within the meaning of case law).

In the event of a delay in delivery, please inform the company by contacting customer service or by sending an email to serviceclient@aulica.fr

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page. The products can be delivered to an address other than the billing address for this the customer must mention this.


Payment by credit card or bank card or by PAYPAL.

To pay for customer purchases, cards from the “CB” network, Visa ©, Eurocard ©, MasterCard ©, American Express © are accepted. Cards issued by banks domiciled outside France must be international bank cards.

The customer confirms when ordering via the website www.aulica.fr, that he is personally the holder of the bank card used to pay for the order and that the name and surname appearing on this bank card are indeed his own. . Then the customer communicates, in a secure environment on the Internet, the number and expiration date as well as the numbers of the visual cryptogram appearing on his bank card.

On the Site, after validation of bank details by the client, the client accesses a secure server operating in SSL mode (128 bits) and certified by a Certification Authority.



The customer can contact customer service for any order:

By phone on 04 42 72 18 16, Monday to Friday 9 a.m. to 5 p.m.

By email serviceclient@aulica.fr

By mail, send to ANSENS, 207, RUE DE LENCHE, 13400, AUBAGNE.


The customer has his right of withdrawal within 14 days after delivery of his order. The customer can exercise his right of withdrawal without knowing how to justify the reasons, nor to pay penalties, with the exception of return costs.

ANSENS may request the shipping slip for proof. In the event of a return, the product must be returned in packaging guaranteeing good transport and product safety. The product must be fit to be re-marketed.

If all the conditions are met, ANSENS will reimburse the customer within 14 days of becoming aware of the return.


The products offered comply with current French legislation. The responsibility of the company ANSENS can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, ANSENS cannot be held liable for damage resulting from improper use of the product purchased.

Finally, ANSENS cannot be held liable for all the inconveniences or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.


Following an order, the customer must first contact ANSENS customer service. The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.



The ANSENS company will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the French Civil Code.